Privacy Policy

Last Updated: April 22, 2026

IQuality is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and your rights regarding your data. This policy applies to our website (iquality-glasses.com) and all associated services.

1. Who We Are

IQuality is a direct-to-consumer online eyewear retailer based in Riyadh, Saudi Arabia. We are the data controller responsible for your personal data collected through our website and physical store.

2. What Data We Collect

2.1 Data You Provide to Us

•       Name, email address, phone number, and delivery address (when placing an order or registering)

•       Prescription details (for prescription eyewear orders)

•       Payment information (processed by our payment provider; we do not store full card numbers)

•       Communications you send us via email, contact forms, or chat

2.2 Data Collected Automatically

•       IP address and browser/device information

•       Pages visited, time spent on site, and clickstream data via analytics tools

•       Cookie and session data

2.3 Data from Third Parties

•       Shipping and delivery status updates from courier partners

•       Fraud detection signals from payment processors

3. How We Use Your Data

We process your personal data for the following purposes:

•       To process and fulfill your orders, including shipping and delivery

•       To communicate with you about your orders, returns, or inquiries

•       To send transactional notifications such as order confirmations and shipping updates

•       To send marketing emails and promotions, only with your explicit consent

•       To improve our website, products, and services through analytics

•       To comply with our legal and regulatory obligations under Saudi law

•       To detect and prevent fraudulent transactions

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

•       Contract performance: Processing necessary to fulfill your order

•       Legal obligation: Where required by Saudi regulations, e.g., VAT records and consumer protection laws

•       Legitimate interests: Fraud prevention, security, and improving our services

•       Consent: For marketing communications and non-essential cookies

5. Data Sharing

We share your personal data only with:

•       Shipping and logistics partners (name, address, phone, for delivery purposes only)

•       Payment processors (to securely handle transactions, PCI DSS compliant)

•       Our ERP and technology platform provider for order and business management

•       Government or regulatory authorities if required by law

We do not sell, rent, or trade your personal data to any third party for marketing purposes.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy:

•       Order and transaction records: 10 years, as required by Saudi VAT and commercial regulations

•       Account data: For the duration of your account plus 2 years after closure

•       Marketing preferences: Until you withdraw consent

•       Analytics data: Up to 26 months in anonymized or aggregated form

7. Your Rights

You have the following rights regarding your personal data:

•       Access: Request a copy of the personal data we hold about you

•       Correction: Request correction of inaccurate or incomplete data

•       Deletion: Request deletion of your data, subject to our legal retention obligations

•       Restriction: Request that we limit how we process your data in certain circumstances

•       Objection: Object to processing based on our legitimate interests

•       Data portability: Request your data in a structured, machine-readable format

•       Withdraw consent: Unsubscribe from marketing emails at any time via the unsubscribe link

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

8. Cookies

We use the following categories of cookies:

•       Strictly necessary cookies: Required for the website to function, such as session management and cart. Cannot be disabled.

•       Analytics cookies: Help us understand how visitors use our site. You may opt out via your cookie preferences.

•       Marketing cookies: Used to personalize ads. Only placed with your consent.

You can manage your cookie preferences at any time through our cookie banner or your browser settings.

9. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with their data, please contact us and we will delete it promptly.

10. International Transfers

Your data may be processed by our technology providers outside of Saudi Arabia. Where this occurs, we ensure appropriate safeguards are in place consistent with applicable data protection requirements.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us:

•       Email: [email protected]

•       Website: iquality-glasses.com

•       Mailing Address: IQuality, Riyadh, Saudi Arabia

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.